Orbi WiFi 7 RBE973
Reply

Re: Netgear Armor no longer enabled, even though subscription active

CanadianGuy
Guide

Netgear Armor no longer enabled, even though subscription active

Netgear Armor is listed in the dashboard (192.168.1.1) as not enabled, even though armor.netgear.com says its still active. Even though this is a currently paid-for service, I have no other way to access support. 

 

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 5
plemans
Guru

Re: Netgear Armor no longer enabled, even though subscription active

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

Message 2 of 5

Re: Netgear Armor no longer enabled, even though subscription active

Also try here:

 

NETGEAR Armor - NETGEAR Communities

 

 

 

Message 3 of 5
CanadianGuy
Guide

Re: Netgear Armor no longer enabled, even though subscription active


@plemans wrote:

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service


Armor doesn't appear in the list of products when I'm logged in and there is no subscription option otherwise.

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 4 of 5
CanadianGuy
Guide

Re: Netgear Armor no longer enabled, even though subscription active

Ended up finding through community support that I should just try toggling Netgear Armor 'enable' button off, then on again in the Netgear app, and it did work 🙂  Apparently the desktop UI can't control that--it's app-only control for that feature.

 

Thanks for taking the time to respond!

 

Chris

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 1366 views
  • 3 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7