Netgear Armor no longer enabled, even though subscription active

[CanadianGuy]

Netgear Armor is listed in the dashboard (192.168.1.1) as not enabled, even though armor.netgear.com says its still active. Even though this is a currently paid-for service, I have no other way to access support. 

[plemans]

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

[michaelkenward]

Also try here:

NETGEAR Armor - NETGEAR Communities

[CanadianGuy]

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@plemans wrote:

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

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Armor doesn't appear in the list of products when I'm logged in and there is no subscription option otherwise.

[CanadianGuy]

Ended up finding through community support that I should just try toggling Netgear Armor 'enable' button off, then on again in the Netgear app, and it did work 🙂  Apparently the desktop UI can't control that--it's app-only control for that feature.

Thanks for taking the time to respond!

Chris