Orbi WiFi 7 RBE973
Reply

Re: Netgear Armor - "Failed to subscribe"

OilCan
Guide

Netgear Armor - "Failed to subscribe"

I'm trying to activate Netgear Armor, but am getting the same message as many here: "Failed to subscribe". Tried contacting Netgear chat, but apparently the high pricetag of this router affords buyers a mere 90 days of free chat support. Wow. 

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 7

Accepted Solutions
plemans
Guru

Re: Netgear Armor - "Failed to subscribe"

supports first recommendation is usually a factory reset and then reinstall. I'd try that. if it doesn't help, might try contacting netgear armor support. 

NETGEAR Armor | Product | Support | NETGEAR

 

or bit defender armor support

NETGEAR Armor powered by Bitdefenders - Bitdefender Consumer Support Center

 

or maybe @Christian_R can help.

View solution in original post

Message 4 of 7

All Replies
plemans
Guru

Re: Netgear Armor - "Failed to subscribe"

There's a couple different things that you can try. 

they're go over them in this thread: 

Netgear Armor failed to subscribe - NETGEAR Communities

I'd recommend reading through it and trying them. 

Message 2 of 7
OilCan
Guide

Re: Netgear Armor - "Failed to subscribe"

Okay, just purchased Armor by following these instructions: 

 

  1. Launch a web browser from a computer or mobile device connected to the Internet.
  2. Visit armor.netgear.com.
  3. If prompted, enter your NETGEAR account credentials and click Sign in.
  4. Click Allow.

Note: By clicking Allow, you are allowing Bitdefender to collect your profile information and email address.

The NETGEAR Armor portal displays.

  1. Click the menu icon.
  2. Select My Subscriptions.
  3. Click Activation Code.
  4. Enter your activation code.
  5. Click ACTIVATION CODE

    Now, I go into the Nighthawk app. It still says "Activate Trial". I click on it, and it STILL says "Failed to Subscribe". Also checked the browser page for the router, and IT still says "Not Activated" under Armor Security.

    Also, the debug file says I don't have a subscription, which isn't true. I've also tried rebooting, and that doesn't help either. Please help. 

    Please help. 
Message 3 of 7
plemans
Guru

Re: Netgear Armor - "Failed to subscribe"

supports first recommendation is usually a factory reset and then reinstall. I'd try that. if it doesn't help, might try contacting netgear armor support. 

NETGEAR Armor | Product | Support | NETGEAR

 

or bit defender armor support

NETGEAR Armor powered by Bitdefenders - Bitdefender Consumer Support Center

 

or maybe @Christian_R can help.

Message 4 of 7
OilCan
Guide

Re: Netgear Armor - "Failed to subscribe"

Thanks for the reply. I've reached out to Netgear Armor Customer Support and to @Christian_R . Tried factory resetting, then reinstalling the android app, all to no avail. Hopefully they can help. 🙂

Message 5 of 7
OilCan
Guide

Re: Netgear Armor - "Failed to subscribe"

FYI, my Netgear Armor is now ACTIVE!! Smiley Very Happy Bitdefender Support Center got in touch with me, they had to modify the subsciption on their side. Thanks for all your help people! Smiley Happy

Message 6 of 7
plemans
Guru

Re: Netgear Armor - "Failed to subscribe"

Glad it worked!

Message 7 of 7
Top Contributors
Discussion stats
  • 6 replies
  • 6884 views
  • 6 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7