Orbi WiFi 7 RBE973
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Netgear Armor stuck on Activate Trial Screen

GiancarloGomez
Follower

Netgear Armor stuck on Activate Trial Screen

I just had to reset my entire ORBI System and now when I click on the Armor Security button on the ORBI App, it shows the Activate Trial button and then errors out when I click on the button.

 

I have a trial that expires in 21 days and ust purchased a year subscription ( I am started to wonder why ). 

 

Please advise how to fix this. I just wsted over half my day resetting this system and I am not wanting to do it again.

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 1 of 4
DexterJB
NETGEAR Moderator

Re: Netgear Armor stuck on Activate Trial Screen

Hi @GiancarloGomez, welcome to the community! What is the firmware version of the Orbi? Please try reinstalling the app and see if you're able to get around the issue.

 

Dexter

Message 2 of 4
DexterJB
NETGEAR Moderator

Re: Netgear Armor stuck on Activate Trial Screen

Hi @GiancarloGomez, were you able to get this sorted out?

 

Dexter

Message 3 of 4
Orbi-Roc
Luminary

Re: Netgear Armor stuck on Activate Trial Screen

Hi @GiancarloGomez . I have seen dozens of post in other threads where users facing this issue were able to get this resolved overnight by contacting Bitdefender Support directly. Good luck!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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