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Forum Discussion
Netgear Armor threat messages that tell me nothing
Have been getting this message frequently over the last several months, sometimes multiple times per day. Titled "RBR750 Threat" it says: "We have detected and blocked a threat on RBR750. Your ...
wfletchb99 wrote:
Note that I tried contacting support and they were even less helpful than the message...though their method was eerily similar; Orbi support would transfer me to Armor support who wanted to transfer me back to Orbi support. I finally gave up on them.
Well, thank goodness you're not paying money for this feature........... oh, right. You are.
What I want to see is a flood of forum posts remarking on all the times Armor has prevented horrible things from happening and how glad customers are that they bought in.
CrimpOn :
Yeah, I have to admit to being frustrated and confused about the layers of support for my issue. Me having both an Armor subscription and an Orbi service plan, the support folks just couldn't seem to decide who owned the hot potato. My characterization is a little unfair in that they did listen and appeared to want me to get help. It seemed that either they didn't know how to help me or felt the other team would have the answer. Either way, in the end I just didn't believe I'd get any resolution from them...either "them."
As for Armor, I'm not in any way disappointed that it's looking out for me. I just wish it could tell me what it's finding in more detail. It's kind of like coming home to find police crime tape around my house and the police saying that everything is OK. It's not that I don't trust the police in this example, but I'd just like to know whether someone died or if it's just the neighbor's cat stuck in a tree.
My network is a little convoluted (see my response to FURRYe38 ), so I'm not blaming Bitdefender/Armor or Netgear that I'm gettting a message, just that the message is not informative enough to act on.
Will