The Netgear Armor app doesn't load on my iMac (macOS Ventura) or Macbook (macOS Sequoia). I can install it ok, but when I try to open the app, I just get a page asking me to "Allow all security modules to run".
The Bitdefender reps are trying to help, but so far no solution. I've tried uninstalling, reinstalling, manually adding Core Security & Netgear Armor apps to Full Disk Access, etc, Nada.
I had Bitdefender Total Security installed before and it worked fine, But for some reason the Netgear Armor apps won't let me open to the home page and dashboard. I just get a window asking me to allow the modules to run (see attached).
Has anyone else faced this issue? If so, how did you solve it? Thanks.
My faith in Netgear and more, in Bitdefender has been restored. I had an online troubleshooting session with one of the Bitdefender technical reps (Vlad) and he was able to get the Netgear Armor app to fully open and function on both my Macbook Pro M2 (running Sequoia) and my iMac (running Ventura).
I tried to watch what he was doing and it seems the location where he got the installation package from was a bit different from where I was getting it. After uninstalling everything (including VPN), he then went to the site link armor.netgear.com/dashboard. He downloaded the installation package from the Dashboard tab. There is a tile on the top left side of the "Security Dashboard" page which is called "My devices". From there he selected "Install NETGEAR Products" and waited for the package to download. Then he installed and it worked.
If you still run into problems, I suggest you arrange an online troubleshooting session with Bitdefender tech reps (not Netgear, they'll just ask you to reset your router). You might need to open a support ticket first.
I'm not sure I fully understand your question, but I'll try to answer what I think you're asking. If this isn't what you're wanting, let me know.
I did follow (as much as possible) the instructions on the pop-up window that asks me to "Allow all security modules to run". There are two parts to it (I've attached a PDF for you that has various related screenshots):
1. Allow Netgear to load
2. Grant Netgear Full Disk Access
The first part of the instructions asks me to find the Netgear Armor Agent in the Privacy & Security settings list and "Allow" it. This is supposed to be at the bottom of the list and the Allow button on the far right of it. Neither exist. In the attached PDF you'll see a screenshot of my Privacy & Security tab and you can see that nothing is there. So how to "Allow" it?
The second part of the instructions asks me to grant "Full Disk Access" to the relevant applications (Core Security, Netgear Armor and Netgear Agent). This was accomplished and I've attached a screenshot for you.
The folks at Bitdefender said there was a bug in macOS so those applications needed to be removed using the - command at the bottom of the page, then re-entered using the + command and finding the related apps in Finder Applications list.
I did all that and the apps still will not load properly in my macOS. Every time I press it, only the window asking me to "Allow all security modules to run" appears; no home page or dashboard.
Is this what you were asking? If not, let me know.
Take a look at the attached PDF of the download and installation screenshots. This is only for iOS? It sure doesn't look like it to me. I've installed a lot of apps and programs for my iMac and Macbook, and this looks as official and intentional as the others.
Good to know I am not completely out of my mind on this issue. I really wish Armor would work on my Macbook M2 and older iMac. I like the way it checks all my attached devices as well as for malware and virus's. But if you can't get it to open (aside from a remote web app command), then it's not really user friendly.
From what I've learned so far is there's a security programming issue within Armor that prevents it from opening to the home page, instead always reverts to the screen asking you to "Allow all security modules to run.." This is for any Mac running Ventura or newer. Bitdefender staff essentially admit to it, but have not come up with a fix...yet. I have a teleconference with them tomorrow about it and will see.
I keep getting requests from Netgear staff to reset my router or provide router logs. Nonsense, this issue has nothing to do with the router, it's pure and simple app programming. I have even gone as far as to bypass my router altogether and install from a cell link but still get the same issue.
I don't have a lot of confidence that either Bitdefender or Netgear will solve this in the short term. Just not enough of us Mac users complaining about it to make them take us seriously. So I really hope they will give me a complimentary subscription to Bitdefender Total Security which does work on my Macs in place of the Armor subscription that came with my new router (at a premium). Maybe in a year it will get solved.
Sorry for being long winded, it's a bit therapeutic to vent to someone who has the same problem. I guess misery does love company after all. If I do get it solved, I will certainly post what that fix is, but don't hold your breath.
My faith in Netgear and more, in Bitdefender has been restored. I had an online troubleshooting session with one of the Bitdefender technical reps (Vlad) and he was able to get the Netgear Armor app to fully open and function on both my Macbook Pro M2 (running Sequoia) and my iMac (running Ventura).
I tried to watch what he was doing and it seems the location where he got the installation package from was a bit different from where I was getting it. After uninstalling everything (including VPN), he then went to the site link armor.netgear.com/dashboard. He downloaded the installation package from the Dashboard tab. There is a tile on the top left side of the "Security Dashboard" page which is called "My devices". From there he selected "Install NETGEAR Products" and waited for the package to download. Then he installed and it worked.
If you still run into problems, I suggest you arrange an online troubleshooting session with Bitdefender tech reps (not Netgear, they'll just ask you to reset your router). You might need to open a support ticket first.
Yes, look at my previous post on this thread. Basically, the answer is to contact Bitdefender and arrange a phone/TeamViewer troubleshooting session. They were able to get everything installed and working properly.
