Netgear Armor

[Mitchell276]

Netgear armor is not allowing me to enable the feature on the app. Also when I click on the icon from the home screen I get an error “ net -pymt-exp “ but I payed for the year again last month.

[Christian_R]

Hi Mitchell276, 

Welcome to the community! May you provide a screenshot of the error you're experiencing and the model number of your device for us to check further. 

Thanks,

Christian 

[Mitchell276]

Thanks for the quick response regarding my issue and my router with the screenshot / router info below.

NETGEAR Nighthawk® X6 – AC3200 Tri-Band WiFi Gigabit Router (R8000-100NAS)

[Christian_R]

Hi Mitchell276, 

Thanks for confirming. May you also provide me with a copy of your receipt from the purchase last month. You may send it to me in a private message by clicking on my name. 

Thanks,

Christian 

[Mitchell276]

I have attached a item below from Netgear

[Christian_R]

Hi Mitchell276, 

Thanks for the attachment. Do you happen to have an email confirmation for the payment of last month (July) as you mentioned. You may send me this information in a private message so sensitive information is not displayed publicly. 

Thanks,

Christian 

[Mitchell276]

I don’t think I paid last month but if I paid in February it should be good until the year is up. In that case why can’t I enable it on the app