Reply

Re: Netgear Armor

Mitchell276
Aspirant

Netgear Armor

Netgear armor is not allowing me to enable the feature on the app. Also when I click on the icon from the home screen I get an error “ net -pymt-exp “ but I payed for the year again last month.
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 7
Christian_R
NETGEAR Employee Retired

Re: Netgear Armor

Hi Mitchell276, 

 

Welcome to the community! May you provide a screenshot of the error you're experiencing and the model number of your device for us to check further. 

 

Thanks,

Christian 

Message 2 of 7
Mitchell276
Aspirant

Re: Netgear Armor

Thanks for the quick response regarding my issue and my router with the screenshot / router info below.

NETGEAR Nighthawk® X6 – AC3200 Tri-Band WiFi Gigabit Router (R8000-100NAS)
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 3 of 7
Christian_R
NETGEAR Employee Retired

Re: Netgear Armor

Hi Mitchell276, 

 

Thanks for confirming. May you also provide me with a copy of your receipt from the purchase last month. You may send it to me in a private message by clicking on my name. 

 

Thanks,

Christian 

Message 4 of 7
Mitchell276
Aspirant

Re: Netgear Armor

I have attached a item below from Netgear
Message 5 of 7
Christian_R
NETGEAR Employee Retired

Re: Netgear Armor

Hi Mitchell276, 

 

Thanks for the attachment. Do you happen to have an email confirmation for the payment of last month (July) as you mentioned. You may send me this information in a private message so sensitive information is not displayed publicly. 

 

Thanks,

Christian 

Message 6 of 7
Mitchell276
Aspirant

Re: Netgear Armor

I don’t think I paid last month but if I paid in February it should be good until the year is up. In that case why can’t I enable it on the app
Message 7 of 7
Top Contributors
Discussion stats
  • 6 replies
  • 1772 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E