Netgear dropping support of RBR350?

[mlzemina]

I'm asking if Netgear dropping support of the Orbi RBR350 mesh router. 

I'm asking because I wanted to continue the Armor  (Bitdefender) year subscription, but that model doesn't appear! 

[plemans · Accepted solution]

From what I've seen, you have to actually contact netgear support either through email or through a call to change the billing info. 

customer.service@netgear.com

maybe a mod could help. 

@olympos1625 

@DarrenM 

[plemans]

Not as far as I'm aware. 

You should be able to still use/subscribe to armor on it. 

[mlzemina]

If that is the case, what should I choose? Or does it really matter?

[plemans]

Not sure what you're meaning by what do you choose? 

What device do you choose? 

Are you doing this through the orbi app? 

[mlzemina]

I was not using the Orbi app. I did not find a way to renew the subscription with the app at first. I was using the Bitdefender app on Windows and it has a renew button at the top, then it takes me to a Bitdefender webpage where I have to scroll down to the bottom. and I click on the 1-year plan. It gives a drop-down with the router model numbers that exclude the RBR350 from the list.

New info, I found on the app the My Subscriptions. However, when  I click on it and shows me the My Subscriptions page, VERY  DARK it has Armor Security and the right ">" arrow. When I go there it says auto-renew. However, I think the CC I used, I closed that account! 

So now  I don't see how to change CC info in the app!!

[plemans · Accepted solution]

From what I've seen, you have to actually contact netgear support either through email or through a call to change the billing info. 

customer.service@netgear.com

maybe a mod could help. 

@olympos1625 

@DarrenM 

[mlzemina]

Thank you!