Orbi WiFi 7 RBE973
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Network Printers Printing During Security Scan

Retired_Member
Not applicable

Re: Network Printers Printing During Security Scan

I'm using firmware version 2.5.1.8 and the problem has gone away. The firmware update is available on the Netgear website at https://kb.netgear.com/000061530/RBR50-RBS50-Firmware-Version-2-5-1-8      

 

I don't think this is a "hotfix" but this version seems to have corrected the problem of those pesky 3 pages that print from network-attached printers. Mine haven't printed those pages since I applied this firmware. You might want to give it a try.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 26 of 75
Vulcat
Tutor

Re: Network Printers Printing During Security Scan

Need this update for all models, I have RBR40.
Message 27 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hello @wamonite, @garrettdigital, & @Vulcat

 

I'd like for our support team to look into this report for further investigation. If you wish to be contacted, please send me a private message with your contact info and serial number. 

 

Thanks,

Christian 

Message 28 of 75
nolapawn
Initiate

Re: Network Printers Printing During Security Scan

I am having the same issue with intermittent printing when Armor scans. Firmware of RBR50 is 2.3.5.30. Please help. I hate the waste of paper and ink. Thanks.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 29 of 75
Lesismore1955
Initiate

Re: Network Printers Printing During Security Scan

@nolapawn please update your firmware to the latest version. Do not pay Netgear to do the firmware update! You can do it yourself. If you are tech challenged, as I am, you will have to read their instructions but you can do it. 😉

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 30 of 75
DLindman
Tutor

Re: Network Printers Printing During Security Scan

I would also like to get a firmware update to fix this issue for my RBR20.  I'm wasting ink and paper with each scan.

Message 31 of 75
Prescott66
Tutor

Re: Network Printers Printing During Security Scan

Thanks, this completely fixed the printing problem! I don't know why they are recommending some beta version when just updating to the latest official firmware version fixes it. I'm not sure why my router didn't upgrade to this automatically.

Message 32 of 75
nolapawn
Initiate

Re: Network Printers Printing During Security Scan

@Lesismore1955 It worked. Thank you so much for your help!

Message 33 of 75
Mumorex
Aspirant

Betreff: Network Printers Printing During Security Scan

My RBR20 has FW 2.3.5.26 and my 2 network printers still waisting paper...
Is there a solution for this model?

 

KR Mumorex

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 34 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hello Mumorex, 

 

May you update the firmware v2.3.5.36 and let us know if your issue persists. 

 

https://kb.netgear.com/000061404/RBR20-RBS20-Firmware-Version-2-3-5-36-Hot-Fix

 

Christian 

Message 35 of 75
Mumorex
Aspirant

Re: Network Printers Printing During Security Scan

Hi,

 

I have manually installed v2.3.5.36 on Router & Sattelite and so far no paper waste. Cross your fingers!

 

KR Mumorex

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 36 of 75
davidbel
Aspirant

Re: Network Printers Printing During Security Scan

II have exactly the same problem with an HP printer

Model: RBS40|Orbi AC2200 Tri-band WiFi Add-on Satellite
Message 37 of 75
davidbel
Aspirant

Re: Network Printers Printing During Security Scan

I have the same problem. I pay annually for the armor service and my printer prints 3 sheets every week

 

Model: RBS40|Orbi AC2200 Tri-band WiFi Add-on Satellite
Message 38 of 75
DLindman
Tutor

Re: Network Printers Printing During Security Scan

So my firmware is 2.3.5.26...why doesn't the router automatically upgrade to 2.3.5.36 automatically?   I thought it was supposed to auto update on it's own.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 39 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

@davidbel - May you provide us with the current firmware version your Orbi unit is on. 

 

@DLindman - Firmware v2.3.5.36 is a hotfix and not pushed out automatically. You may update the firmware manually or check for an update using the Orbi app or web interface. 

 

Thanks,

Christian 

Message 40 of 75
DLindman
Tutor

Re: Network Printers Printing During Security Scan

So, if the fix is working, why not make it the current version?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 41 of 75

Re: Network Printers Printing During Security Scan

I’m using firmware v2.3.5.26 and I’m still having the issue with random pages printed every Monday. I’m going to upgrade to 2.3.5.30 as prompted to do in the Orbi app. Does 2.3.5.30 have a fix in place for this issue?
Message 42 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

I’m running the RBR20 w/ the NOfix 2.3.5.36 update... still printing! Ugh... tech emailed me last month saying a new FW would be out... it’s not out??!
Message 43 of 75
hik
Aspirant
Aspirant

Re: Network Printers Printing During Security Scan

Despite assurances of a fix for the printer printing three pages of useless information when an Armor scan is run, this is still happening. It is a minor nuisance, but it is inappropriate. When will it be fixed?

Model: RBW30|Orbi AC2200 Tri-band WiFi Add-on Satellite
Message 44 of 75
DLindman
Tutor

Re: Network Printers Printing During Security Scan

I moved to the .36 firmware about 5 days ago and so far no prints have occurred. I would think they would make the units automatically update to fix this issue rather than require a manual fix.
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 45 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

.36 didn’t fix it, it helped for a few weeks...

What FW were you at prior?

I was told .30 is newer lol so I just downgraded from .36 to .30 hope it helps!
Message 46 of 75
DLindman
Tutor

Re: Network Printers Printing During Security Scan

I was at .26 , I was told to update to the .36 and not the .30. I’m gonna be upset if that was the fix and not what they told me.
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 47 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

I downgraded from .36 to .30, it still printing the fuqing papers!!

So to be clear they still haven’t fixed it! They promised a FW fix months ago!
Message 48 of 75
Mumorex
Aspirant

Re: Network Printers Printing During Security Scan

I had no paper waist since I updated to .36.

Did you also updated the satellite?

 

KR Mumorex

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 49 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

Yes tech support actually walked me through updating from 26 to 36, it still printed (less often).... then I heard on here that .30 is newer.... but that printed the next day lol tech support told me that a newer update would be released by end of this month, because .36 didn’t help.... but new FW is nowhere to be found.
Message 50 of 75
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