Orbi WiFi 7 RBE973
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Network Printers Printing During Security Scan

davidbel
Aspirant

Re: Network Printers Printing During Security Scan

**bleep**ing technical support embarrassment. are you hesitating me? Yesterday, like every Tuesday, I printed the 3 **bleep**ing sheets, you don't have firmware to solve it. and even say stupid things to customers who pay a subscription. I dare unsubscribe already.

Hi David,

This issue was fixed with the latest firmware update for your Netgear Orbi router.

Please follow the steps below in order to update to the last version:

https://kb.netgear.com/000058278/How-do-I-update-the-firmware-of-my-Orbi-WiFi-System

Have a nice day!
Message 51 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

The issue will be fixed on the upcoming 2.5.xxx FW which is not slated to be released until May.

I can’t share anything else due to agreement.
Message 52 of 75
davidbel
Aspirant

Re: Network Printers Printing During Security Scan

I get tired, I deactivate Netgear Armor even having paid the subscription until August. Obviously I will not renew it.
In this forum there are a lot of people, like me, wasting 3 sheets of paper every Tuesday! Does this seem normal to you? They do not care about their clients, or nature ...
Hopefully more people like me will tire of their service and values.

Message 53 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

New FW coming out this coming month.... I’m testing it now & it’s finally (after trying 3 diff FWs) works! No more printing (been 3 weeks so far).
Message 54 of 75
Shiltzy00
Aspirant

Re: Network Printers Printing During Security Scan

RBR50 version v2.3.5.30 having the same issue that has been driving me mad since I bought the mesh. Prints during security scan and stops in the printer so when I go to print it starts on that sheet and wastes paper. Whats the fix??? I'm ready to go back to my old router. firmware version v2.3.5.30

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 55 of 75
Adrian97c
Apprentice

Re: Network Printers Printing During Security Scan

I’m using an unreleased FW, what I can tell you is that a FIX is coming soon to the masses. It works great!
Message 56 of 75
erbabu
Aspirant

Re: Network Printers Printing During Security Scan

Hi

 

Running the latest firmware for R6900P router with Netgear Armor subscription. When is the new firmware getting rolled out for R6900P router to fix this issue of printing 3 sheets once a week?

 

Thanks

Model: R6900P|Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Message 57 of 75

Re: Network Printers Printing During Security Scan

Still having this issue every week. Is there any way we can get the beta or unreleased firmware so we can get this solved until Netgear can release the firmware?

Message 58 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hello erbabu & garrettdigital, 

 

May you provide me with the model number of your router along with the current firmware version it's on.

 

Thanks,

Christian 

Message 59 of 75
erbabu
Aspirant

Re: Network Printers Printing During Security Scan

Nighthawk R6900P  

Firmware Version
V1.3.1.64_10.1.36

Model: R6900P|Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Message 60 of 75
dwolson
Aspirant

Re: Network Printers Printing During Security Scan

R7000 router Firmware v1.0.9.88

 

Prints 3 pages of curl when security scan is performed.

 

Please advise

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 61 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hi dwolson, 

 

May you update to the router's latest firmware version and let us know if your issue persists.

 

https://kb.netgear.com/000062033/R7000-Firmware-Version-1-0-11-104-Hot-Fix

 

Christian 

Message 62 of 75
ptl4u
Aspirant

Re: Network Printers Printing During Security Scan

 

In this forum there are a lot of people, like me, wasting 3 sheets of paper every week! Does this seem normal? They do not care about their clients. This problem has been open for over a year and still not fixed for some!!!  Obviously I will not renew Armor!. Hopefully more people like me will tire of their service and values.

Model: A7000 NightHawk AC1900 

Firmware: V1.0.11.106_10.2.100

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 63 of 75

Re: Network Printers Printing During Security Scan

Actually, updating to the most recent firmware on my Orbi, solved the problem a few months back, finally. I hope that is true in your case as well. 

Message 64 of 75
ptl4u
Aspirant

Re: Network Printers Printing During Security Scan

Don't have Orbi, so that resolution will not work for me and I have the latest verson of the firmware.

Model: A7000 NightHawk AC1900 

Firmware: V1.0.11.106_10.2.100

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 65 of 75
HBP3
Initiate

Re: Network Printers Printing During Security Scan

I continue to have this problem.  I have firmware version 1.5.0.48.  I have three network printers so obviously this is wasting a lot of paper for no good reason.  How can I get this fixed?

Model: RS400|Nigthhawk AC2300 Cybersecurity WiFi Router
Message 66 of 75
spunkymoney35
Aspirant

Re: Network Printers Printing During Security Scan

Im getting the same  printing out 

Get/ http/ 1.1 

host: 

user-agent: curl/7.59.0

accept: */*

 

 

and multiple other pages as well. Can anyone help with this?

Message 67 of 75
lamcarter
Aspirant

Re: Network Printers Printing During Security Scan

I have the CBR40 running FW v2.3.5.12 and I’m having these issues with the 3 sheets printing.

I’ve tried the Check for FW Update but nothing comes back.

How do I fix this problem?
Message 68 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hi lamcarter, 

 

There is a new firmware version available for the CBR40. Please refer to the link below. 

 

https://kb.netgear.com/000062197/CBR40-Firmware-Version-2-5-0-10

 

Christian 

Message 69 of 75
lamcarter
Aspirant

Re: Network Printers Printing During Security Scan

Is there a link for updating with iOS?

Message 70 of 75
lamcarter
Aspirant

Re: Network Printers Printing During Security Scan

I just attempted the manual update by logging into my orbi account and it clearly said there's no updates available.  When I attempt to download the link you sent, I can't figure out how to launch it?  There's no software availble.  Tried it on my MacPro and my Surface.

Message 71 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hi Iamcarter, 

 

Are you able to check for a firmware update using the web admin page or Orbi app? You may also refer to the article below on how to update the firmware manually. 

 

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

 

Christian 

Message 72 of 75
lamcarter
Aspirant

Re: Network Printers Printing During Security Scan

Christian,
I upgraded to FW 2.5.0.10 on my modem/router and FW 2.5.1.16 on my satellites and the printer problem persists. Every week at 10:30pm Saturday night, I get 3 nearly blank wasted sheets of paper.
Message 73 of 75
Christian_R
NETGEAR Employee Retired

Re: Network Printers Printing During Security Scan

Hi Iamcarter,

 

Thanks for confirming. May you send me a private message with the following info and I'll have support reach out. 

 

Email:

Phone:

Preferred Contact Time: (including Timezone)

 

Christian

Message 74 of 75
howardwaz
Aspirant

Re: Network Printers Printing During Security Scan

I keep getting the three page report. Happens on two Brother Printers every week for at least a year=  about 300 pieces of paper! You promised a fix a year ago... Any progress?

 

HEAD / HTTP/1.1

Host: 192.... etc

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 75 of 75
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