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Night Hawk R7000 cannot activate Armor

RichLi
Aspirant

Night Hawk R7000 cannot activate Armor

Night Hawk R7000 cannot activate Armor.  Get " failure to subscribe" message.  I rebooted the router but no change.

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 1 of 4
ChristineT
Admin

Re: Night Hawk R7000 cannot activate Armor

Hello @RichLi ,

 

I'd like to help you troubleshoot the error you are encountering when trying to activate Armor. While I am awaiting some information from our engineering team can you tell me a little bit more about your experience?

  1. Is this the first time you are trying to activate Armor on your router?
  2. If so, have you attempted to factory reset the device after activation? 
  3. Lastly, can you please private message me with your serial number so I can have our engineering team investigate any issues on the backend?

Many thanks and I look forward to your reply.

 

Kind Regards,

Christine

Message 2 of 4
RichLi
Aspirant

Re: Night Hawk R7000 cannot activate Armor

I tried Armor when it first came out but it had issues in finding all of my devices.  I did a factory reset on the router.

 

Message with serial number sent.

Message 3 of 4
RichLi
Aspirant

Re: Night Hawk R7000 cannot activate Armor

Any help available?

Message 4 of 4
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