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Nighthawk ax6000 not working with xfinity stream

DayHawk96
Aspirant

Nighthawk ax6000 not working with xfinity stream

Upgraded to the nighthawk cax80 to get rid of the rented router I had, now xfinity stream won't work over this router/modem?

They have xfinity on the box and is listed on their suggested site. Super frustrating... 

Message 1 of 8

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DayHawk96
Aspirant

Re: Nighthawk ax6000 not working with xfinity stream

The problem was netgear armor. It was blocking the stream from xfinity for whatever reason. 

Hopefully they can fix that feature because I liked the security...

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Message 4 of 8

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FURRYe38
Guru

Re: Nighthawk ax6000 not working with xfinity stream

Please post a copy and paste of the modems connection status page.


Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Message 2 of 8
plemans
Guru

Re: Nighthawk ax6000 not working with xfinity stream

Its only xfinity stream not working? 

Are you streaming it using their flex box or what are you using to stream with it? 

what actually happens when you try to use it? 

Message 3 of 8
DayHawk96
Aspirant

Re: Nighthawk ax6000 not working with xfinity stream

The problem was netgear armor. It was blocking the stream from xfinity for whatever reason. 

Hopefully they can fix that feature because I liked the security...

Message 4 of 8
FURRYe38
Guru

Re: Nighthawk ax6000 not working with xfinity stream

So with Armor disabled, the stream is now working? 

Message 5 of 8
DayHawk96
Aspirant

Re: Nighthawk ax6000 not working with xfinity stream

Yup as soon as I turned off Armor the stream started right away. It only affected xfinity stream all the rest of my streaming services worked just fine... Hopefully they can fix this issue.

Message 6 of 8
FURRYe38
Guru

Re: Nighthawk ax6000 not working with xfinity stream

Something I would make contact with NG support about to let them know. 

Message 7 of 8
plemans
Guru

Re: Nighthawk ax6000 not working with xfinity stream

You could go into the armor setup and see if its a specific url thats being blocked. 

https://kb.netgear.com/000061715/How-do-I-unblock-URLS-in-NETGEAR-Armor

 

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