I currently own a Orbi RBR750 with one satellite registered on my mynetgear account. My old router Orbi RBR50 with a satellite I no longer own but it's still registered on my mynetgear account. The old router is also registered on my armor.netgear.com accounrt and I can not find a way to remove it. I have a month left on my Armor account but Netgear Support claims that I do not have a plan. I can SEE my router and how many days is left in my account. I then thought I could let it go and put Armor on my new router. That isn't possible either. I just get an error message when I try to set up Armor through the Orbi Android app. And Netgear Support doesn't seem able to do anything. I can not removed ,my old router and not add my new. I am now afraid they will renew my Armor account since I paid with a credit card. I can't find the payment method anywhere in my Armor account either. The receipt I got when I renewed last time says:
"Your NETGEAR Armor powered by Bitdefender subscription associated with xxxxxxxx@xxxxxxxxx.com has been extended with 12 MONTHS, for 69.99 USD and it will expire on February 05, 2022"
Iam totally at a loss here! I can not add my new router to Armor nor remove my old one and in February I may be charged again for a subsription for my old router I no longer have. What can I do next?
