NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI RBR50 - Bought Netgear Armor Subscription but Still Shows "Expired" in Orbi Mobile App & Web
This morning, I decided to add Netgear Armor to my Orbi RBR50 router. I must have tried it sometime back and not bought a subscription, however today, I decided to purchase a subscription. One th...
Hello iankh,
Have you had a moment to contact Bitdefender's support team regarding your subscription? You may use the link below to contact their support team.
https://www.bitdefender.com/consumer/support/
Christian
- Yes. They said it was NETGEAR’s issue. So this is a case of treating the customer like a ping pong ball.
Hi iankh,
May you send me a private message with your email address and serial number and I'll have our support team reach out to you.
Thanks,
Christian
Well it took posting a nastygram on the Netgear FB page and a private message via FB to get some kind of response. So far, not very helpful at all.
Yes I used the Bedefender activation code to activate Armor
Yes I've tried TWICE setting the router and satellite back to the factory settings
Result Go in through the browser based orbit management (orbilogin) still shows Armor as not activated.
Just how much time am I supposed to waste over this? I have already spend an accumulated 3 hours on this joke of a project. That's 3 BILLABLE hours I could have been earning money. I am so far in the hole on this whole ill-conceived product.