This morning when I logged onto the Orbi android app, I immediately noticed in the security block where the status of Armor is indicated that it said in red letters "Protect with Armor Now." I have an active Armor subscription (I have verified the end date), so I clicked on the Security block and was greeted with "Exception from OneCloud." I've Googled and searched the forums and get zero hits. Can anyone explain what might be going on?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
I rebooted the router multiple times from the Orbi app itself and it did nothing.
I was getting to the point where I was going to try a Factory reset of the Orbi router because a help page indicates that you will have to manually set up the Armor and Parental Controls again. So I thought maybe turning off the security protections might get it to work again. I turn off my wifi at night due to a sneaky child and I can't turn it back on because of this error message.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Please hold off on doing any Factory Reset for now.
I rebooted the router multiple times from the Orbi app itself and it did nothing.
I was getting to the point where I was going to try a Factory reset of the Orbi router because a help page indicates that you will have to manually set up the Armor and Parental Controls again. So I thought maybe turning off the security protections might get it to work again. I turn off my wifi at night due to a sneaky child and I can't turn it back on because of this error message.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
I tried the modem / router reboot sequence that was suggested and it didn't fix the problem. Seeing that others are having the same issue and have reported it, I will wait for now.
Seems to be working now, but now of course, the app goes back to the broken mess that it was with it showing devices offline when they are online and such. When this was broken, I had a nice blue page showing what devices were connected to 2.4, 5g and wired, grouped separately and it showed each connected device that was online. Now it's back to that one conglomerated list that is wrong. Wish I could get back that blue separated view.
