Orbi - Armor Security Expired - Off

[RyanJ1793]

Hi,

I have a valid armor subscription, but when I go into the Orbi app, I see Security Expired - Off so I clicked on it. I get a message saying checking NETGEAR armor status and then it comes up with the image below that says “This plan is not available”.

I have re-installed the app on my device and rebooted the router.

What can I do?

[Christian_R]

Hello RyanJ1793,

Welcome to the community! May you send me a private message with your email address and router serial number. 

Christian 

[RyanJ1793]

Thank you. I msg'd you as requested. 

[B1ptsv24]

I have the same message but I want to purchase it. I do not have an option to purchase it. I will also send you a PM

[RyanJ1793]

I've been on the phone with them multiple times now. The last guy said he'd call me back in a day or two with a solution. That was over a week ago. 

I won't be buying netgear again.

[Christian_R]

Hello B1ptsv24, 

I have responded to your private message.

Regards,

Christian