Forum Discussion

Aspirant

Apr 25, 2019

Solved

Orbi RB 50 Netgear Armor and Bitdefender app for Android subscription question

I'm just confused about the Bitdefender app for Android that is the companion to the Netgear Armor on my Orbi router. I just started a 90 trial for Netgear Armor on my Orbi (I intend to pay a full ...

DexterJB
Apr 26, 2019
Hi camhead, welcome to the community! Please make sure that you download the Android app linked below and use your NETGEAR logins when you signed up.

https://play.google.com/store/apps/details?id=com.netgear.bms&hl=en

You may have downloaded the other Bitdefender app which is different from the NETGEAR Armor.

Dexter

DexterJB

NETGEAR Moderator

May 28, 2019

Hi camhead, thanks for the update! As for the subscription issue, it's best to reach out to Bitdefender for them to sort it out on their end and have your accounts consolidated. You can reach them here.

Dexter

camhead

Aspirant

May 29, 2019

Thanks for explaining this is not a Netgear issue.

Evidently Bitdefender doesn't allow me to actually ask a question. It appears they charged me $69+ to cover only my phone and want the same amount for my router (which was the only service I wanted; my Orbi router). I did searches for router, orbi and it found nothing.

I know Bitdefender isn't Netgear, but I'm disappointed in the relationship. Appreciate you help, but I don't think I'll get anywhere with Bitdefender so I'll just let the subscription run out.