NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Lou_can
Jan 06, 2021Aspirant
Orbi RBR20 - Armor VPN compatibility with IOS apps
Since subscribing to Armor services on my router and downloading the BitDefender software on all of my devices, I have experienced app issues on my wifi. Most cases, the app would load, but would not function properly. Actual error messages vary by app based on their error handling. I have found that in many cases, toggling my wifi off/on did the trick, presumably re-establishing the VPN session. Recently, I have noticed that these issues are not easily resolved in this manner. I now need to go through a multitude of ever increasing intrusive means of recovery. Beyond wifi settings, I try shutting down the app and reloading, power down IOS device and restart, delete and reinstall app - and today, reboot my Orbi - after discovering I could no longer logging into the router.
My concern - this appears to be getting worse - is this incompatibility as IOS continues to evolve? Is it a matter of Armor catching up? Anyone else have similar issues - I've not found anything - anywhere - regarding similar issues.
1 Reply
- Christian_RNETGEAR Employee Retired
Hello Lou_can,
May you provide me with the firmware version your router is currently on along with the Orbi app version number you have installed.
Thanks,Christian