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Hello Same problem as everyone else. Yesterday I bought the license for Armor. I see it activate on armor.netgear.com website and I see also all my orbi connected devices on that website with those that I have Bitdefender scan application....,on the other hand orbi app still shows Expired for the security and the rbr20 configuration web page show “not activated”. I contacted Bitdefender support via third chat and support ticket 2020042610510001 opened.
Funny thing is you buy a new service from Netgear and when you try to open Netgear support ticket it is telling you your one year support is expired. I don’t understand how comes I buy service worth of 70$ and when I have a problem I need to write post in the community.
Have tried to turn on and off the remote access and still not able to add armor to my orbit. It comes free for a year. Why can’t i?? Please help me. Getting frustrated.
I had the same problem. However my experience with netgear support has been great. I used the chat function on the Orbi app to connect directly with Live chat. Theresa worked with me for ages to sort it out. In the end I needed to update the firmware on the router manually, the satelite had updated online but not the router. this seemed to sort it all out.
I updated the router firmware to the latest firmware V2.5.1.16 and now the Armor panel shows "Not activated". I have tried on the Orbi and Armor apps to rectify the situation to no avail. The only thing that I can think of is that my Netgear Orbi router is registered under a different email addy than my Armor subscription? At a loss really.
I have subscribed the NetGear Armor since last December, and it was working fine. But after I reset my router back to factory setting, my NetGear Armor under Security keeps showing "Not Activiated" on both Web Admin and Orbi App access.
May you send me a private message with your email address and serial number. Also, please let me know how you purchased your subscription (Orbi app, Bitdefender website, etc).
This is very disappointing this has been going on for so long. I am now on hold with support, being directed to the 3rd person after more than an hour. Clearly, the failure to be able to activate the security tab in the Orbi app is well know and a fix should be clearly stated on the support website. Why is Netgear not dealing with this issue in a satisfactory manner? Does anyone out there have the solution? I need to get on with work today. My email is the same both on line and in the app. I have done a firmware update and rebooted. No fix. I get the same thing everyone else is getting.
Were you able to activate Armor on your Orbi? If not, I'd like to look into this further for you. May you send me a private message with your email address and serial number.
I am trying to activate armor on my orbis. Neither will activate.I press activate "trial" and get "error" failed to subscribe". try again. and again, and again. no real explanation.
I am on 2.5.1.16 on both orbis. I dont think I have ever activated this. the orbis are 1 year plus out of warranty
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.
