Paid for Armor, but impossible to activate - and NetGear refused to refund

Follow up: 

I am unclear how the customer care works on the Netgear end, but I had paid professional Netgear support - and they are the ones that not only told me they "could not" send me the activation code I needed to use the Armor service, they also were the ones that said they "would not" refund the balance they charged me for the service they couldn't provide. And then they closed the ticket (again) as if that was that. 

By posting here on the public form, someone else reached out to me, also presumably from Netgear support but apparently from a different team? I am not sure. But he seemed positive he could get me my refund, and he collected my information and said he'd get back to me. When I followed up he said Netgear customer support should have contacted me and I said nobody has. So he said he'd check back on that. Heh also promised me some free services for all my trouble.

I followed up several more times in the days that followed for status, and he never got back to me after that. Radio silence.

To be honest, the way Netgear treated me throughout this entire thing is criminal, and I am going to complain to the Better Business Bureau. No company can simply declare that they will not refund my money because they cannot provide me service due to their own technical problem. I had many tickets open, and had escelated to managers many times, and I was refused my refund on top of being refused service. That is thievery. De facto. 

Before I had posted to this discussion board, I had already just contacted my credit card bank and disputed the charge. Strangely, the charge was not itemized on my credit card. I had purchased 3 items from Netgear that day: the RAX80 router for $399.99, the Antivirus Protection Armor for $44.99, and Netgear ProSupport for Home for $79.99.

Plus taxes, the total came to $568.28. But strangely, Netgear made two charges to my credit card that day: one for $135.29 and one for $432.99. So I had to explain to my credit card bank that the $44.99 that I was disputing was buried in there somewhere. Oddly I never heard back from my bank until suddenly today I got a note asking me to rate my bank on the dispute that was "resolved" on 9/16. Wait, what? I thought it was still an open dispute? I looked on my credit card statement online and saw no credit for $44.99. So I called the bank and found out that they did indeed award the dispute in MY favor, but because of the double-charge to my account they split the transaction into two smaller credits that add up to $44.99 plus tax. 

So I now have my money back, thanks to my bank. 

It is entirely possible that this is the reason that the person who was helping me here on the boards went silent - on the back end my bank may have already declared the dispute with Netgear, so the cart got ahead of the horse. But I don't know, because the stream of communication just stopped.

I would like to warn everybody about these perils. I cannot give ProSupport a very good mark either, which I paid for.

I would still like some kind of remediation from Netgear for all the trouble this has caused me. 

--Chris