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Re: R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

stralytic
Aspirant

R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

After upgrading my R7000P router to firmware V1.3.1.64_10.1.36 I was asked to login to Netgear Armor, username password works. Then it asks if I want to activate a 90 day trial even though I have paid for Netgear Armor. It then displays a message:

 

The NETGEAR Armor security activation process failed due to some reason.
Please contact Technical Support for more details.

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 5

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DexterJB
NETGEAR Moderator

Re: R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

Hi @stralytic, welcome to the community! Other users who have experienced the issue confirmed that a factory reset fixed it for them. That's something you can try if you haven't yet. The steps are described here.

 

Dexter

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Message 2 of 5

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DexterJB
NETGEAR Moderator

Re: R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

Hi @stralytic, welcome to the community! Other users who have experienced the issue confirmed that a factory reset fixed it for them. That's something you can try if you haven't yet. The steps are described here.

 

Dexter

Message 2 of 5
DexterJB
NETGEAR Moderator

Re: R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

Hi @stralytic, may I know if you've performed the factory reset? Please make sure you are using the same logins/credentials when you initially activated Armor.

 

Dexter

Message 3 of 5
stralytic
Aspirant

Re: R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

thanks, tried this and it fixed the issue.

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

Thanks for the update! Glad that did the trick. 🙂

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