- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: R7900P Armor?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When I login to my router (web or all) the "armor" solution is displayed prominently but its unable to be activated. The support page does not list this router as being supported. Is support coming or is this just going to annoy me every time I login?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello captinboondoggl,
May you let us know if you're able to enable/disable remote management? May you also try reinstalling the Nighthawk app to see if there are any improvements.
Thanks,
Christian
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
I don't show it as being added in the release notes. And netgear doesn't release when devices get updates.
but I'd bet its going to be because armor has been a revenue stream for netgear. Again, I'm not netgear so this is just a guess based on how they've rolled it out to older devices.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
BTW - their response that they have no idea which models are being supported next is bogus. There are probably 20 project managers tracking and planning and Gantt charting the entire rollout with visibility into 2021.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
@captinboondoggl wrote:
Thanks. I assume as much as well. Guess we’ll just need to wait and see.
BTW - their response that they have no idea which models are being supported next is bogus. There are probably 20 project managers tracking and planning and Gantt charting the entire rollout with visibility into 2021.
you're probably right on that. problem is when devices don't perform as they should and they end up testing longer or getting delayed by things like covid. Then they get grief/trouble for not hitting deadlines. Sometimes its just better not to release deadlines.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
Hopefully the armor enablement timeline is out of sync with their marketing campaign.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
Hi all,
R7900P does indeed have the support for Armor now. You have to activate using Nighthawk app.
Please make sure you have latest firmware and latest app version.
Please see below:https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
AAh okay. Sorry for the trouble.
That's more technical issues it seems. Let me have a support person reach out to get data such as your serial number etc.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello captinboondoggl,
May you let us know if you're able to enable/disable remote management? May you also try reinstalling the Nighthawk app to see if there are any improvements.
Thanks,
Christian
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
enabling then disabling remote management as suggested seems to work. when I click on security I now get the option to enable armor. I then activated my trial successfully
THanks for this workaround - you might want to add it to the Knowledge base article about how to enable armor.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
Happy to hear! Have a wonderful day and take care!
Christian
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
I received the same error on both iOS and Android. I spoke with support, which was pointless. All they suggested was, reset your router which is a bit extreme. All I did that fixed my issue was disable/re-enable Remote Management.
On your mobile device, open Nighthawk App, go to Settings / Remote Management, then disable. Then go back and re-enable it. Once you do that Armor should pop up on your mobile device to activate. Voila!
Good Luck!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R7900P Armor?
good to know this is a repeatable solution.
Hopefully whoever is monitoring this board has reported this back to the software team and they are working on a) a fix to the software that makes this step not needed and b) informing support of this worka round so they don't waste peoples time trying to enable this feature.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more