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Re: RAX 120 Netgear Armor activation error

Retired_Member
Not applicable

RAX 120 Netgear Armor activation error

Hello,

i have purchased a Netgear Armor license and i try to activate it on my RAX120 Router. The Nighthawk app reports that Security is Not Activated.

 

When i click the button it asks me to Activate Trial. I proceed with the action but after 2-3 seconds i get a message that says Failed to Subscribe.

 

Searhing this forum i found that one way to fix this is to reset the Router. I did that but the Router stil refuses to work with the Netgear Armor. I also tried to Enable/Disable Remote Access without success.

 

Thank you

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 8
plemans
Guru

Re: RAX 120 Netgear Armor activation error

Message 2 of 8
Retired_Member
Not applicable

Re: RAX 120 Netgear Armor activation error

i have activated the account in armor.netgear.com but the Router reports not activated.

Message 3 of 8
plemans
Guru

Re: RAX 120 Netgear Armor activation error

try this: 

https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do

Sometimes the enabling/disabling remote management can help. 

 

Might be worth contacting support for the issue. 

https://www.netgear.com/support/product/netgear-armor.aspx

 

also, maybe @Christian_R can help. 

 

Message 4 of 8
Christian_R
NETGEAR Employee Retired

Re: RAX 120 Netgear Armor activation error

Hello KDIHALAS, 

 

You may also try power cycling your router. If your issue persists, please send me a private message with your email address and router serial number. 


Regards,

Christian 

Message 5 of 8
Retired_Member
Not applicable

Re: RAX 120 Netgear Armor activation error

None of the actions in this thread solved the issue i have send a PM as requested.

Message 6 of 8
Retired_Member
Not applicable

Re: RAX 120 Netgear Armor activation error

I contacted bitdefender and they say my license is not compatible with the Router. They will change it internally. This is very strange since i subscribed to the service through the armor.netgear.com and i selected the Nighthawk device.

Message 7 of 8
plemans
Guru

Re: RAX 120 Netgear Armor activation error

Hopefully they're able to get it working properly for you!

Message 8 of 8
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