Orbi WiFi 7 RBE973
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RAX20 Unable to activate Armor after factory reset

CCENT
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RAX20 Unable to activate Armor after factory reset

Model: AX1800 WiFi Router (RAX20) : https://www.netgear.com/ca-en/home/wifi/routers/rax20/


Armor was activated previously, and there are 144 days remaining on the subscription checking https://armor.netgear.com.  After a factory reset and resetup of the unit, armor failed to activate. The button to start a trial can be tapped using the Nighthawk app but it will fail after loading for some time stating that it is unable to acquire a subscription.



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FURRYe38
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Re: RAX20 Unable to activate Armor after factory reset

Message 2 of 3
plemans
Guru

Re: RAX20 Unable to activate Armor after factory reset

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

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