Orbi WiFi 7 RBE973
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RBK753 cannot activate Netgear Armor trail

firstlove
Aspirant

RBK753 cannot activate Netgear Armor trail

I just bought RBK753. When I try to activate netgear armour (free subscription that came with the product)  I get a message that says failed to subscribe.

I have never activated the product. I already update the firmware to latest and restart RBK753 several time and still not work.

How could I activate netgear armor?IMG_1352.jpgIMG_1351 (2).jpg

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 3
firstlove
Aspirant

回复: RBK753 cannot activate Netgear Armor trail

I add some information. I bought a RAX80 router and active Armor service one month ago.

I call agent about the problem on RBK753, they replay that one netgear account can only active a router armor service, I have two router at same netgear account so I can't active Armor service on RBK753.

 

Even I want to create new account to solve the problem, but RBK753 is registered to my original account. I have no idea how to change regisration to new account.

 

Is there any way to solve the proble? THX~

Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: 回复: RBK753 cannot activate Netgear Armor trail

Hello firstlove,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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