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RBKE 963 Netgear Armor subscription

ArunGupta
Apprentice

RBKE 963 Netgear Armor subscription

Netgear website says that Netgear Armor 1 year subscription is included with RBKE963 system (1 router + 2 satellites). I purchased this system from Amazon about a month ago and Netgear phone app is showing that subscription is expired. Is it 1 year subscription or 1 month subscription? Does the website have inaccurate description?

Thanks,

 

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CrimpOn
Guru

Re: RBKE 963 Netgear Armor subscription

The Amazon listing says 30 days. As Pooh would say, "oh, bother" 

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CrimpOn
Guru

Re: RBKE 963 Netgear Armor subscription


@ArunGupta wrote:

Netgear website says that Netgear Armor 1 year subscription is included with RBKE963 system (1 router + 2 satellites). I purchased this system from Amazon about a month ago and Netgear phone app is showing that subscription is expired. Is it 1 year subscription or 1 month subscription? Does the website have inaccurate description?

Thanks,

 


Can you please post a screen shot of that Netgear website page?

 

The Product Data Sheet for the RBKE963 includes:

CrimpOn_0-1669165215407.png

 

CrimpOn_1-1669165257134.png

The only place the word "trial" appears in in that footnote. The web site referenced, https://www.netgear.com/armor contains this:

CrimpOn_2-1669165461851.png

My guess is that the intention is 30 days.

Message 2 of 7
ArunGupta
Apprentice

Re: RBKE 963 Netgear Armor subscription

Message 3 of 7
ArunGupta
Apprentice

Re: RBKE 963 Netgear Armor subscription

ArunGupta_0-1669165915162.png

 

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CrimpOn
Guru

Re: RBKE 963 Netgear Armor subscription

Fantastic.  Did you buy it direct from Netgear?  (I always use Amazon because of the free shipping and liberal return policy.)

Message 5 of 7
ArunGupta
Apprentice

Re: RBKE 963 Netgear Armor subscription

I purchased from Amazon for the reasons you have mentioned. So, if I purchase from Amazon, Armor is only 30-days? But if purchased from Netgear, Armor is 1-year? That doesn't sound good.

Message 6 of 7
CrimpOn
Guru

Re: RBKE 963 Netgear Armor subscription

The Amazon listing says 30 days. As Pooh would say, "oh, bother" 

Message 7 of 7
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