RBKE 963 Netgear Armor subscription

[ArunGupta]

Netgear website says that Netgear Armor 1 year subscription is included with RBKE963 system (1 router + 2 satellites). I purchased this system from Amazon about a month ago and Netgear phone app is showing that subscription is expired. Is it 1 year subscription or 1 month subscription? Does the website have inaccurate description?

Thanks,

[CrimpOn · Accepted solution]

The Amazon listing says 30 days. As Pooh would say, "oh, bother" 

[CrimpOn]

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@ArunGupta wrote:

Netgear website says that Netgear Armor 1 year subscription is included with RBKE963 system (1 router + 2 satellites). I purchased this system from Amazon about a month ago and Netgear phone app is showing that subscription is expired. Is it 1 year subscription or 1 month subscription? Does the website have inaccurate description?

Thanks,

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Can you please post a screen shot of that Netgear website page?

The Product Data Sheet for the RBKE963 includes:

The only place the word "trial" appears in in that footnote. The web site referenced, https://www.netgear.com/armor contains this:

My guess is that the intention is 30 days.

[ArunGupta]

https://www.netgear.com/home/wifi/mesh/rbke963b/

[ArunGupta]

[CrimpOn]

Fantastic.  Did you buy it direct from Netgear?  (I always use Amazon because of the free shipping and liberal return policy.)

[ArunGupta]

I purchased from Amazon for the reasons you have mentioned. So, if I purchase from Amazon, Armor is only 30-days? But if purchased from Netgear, Armor is 1-year? That doesn't sound good.

[CrimpOn · Accepted solution]

The Amazon listing says 30 days. As Pooh would say, "oh, bother"