RBR 750 Security Armor in Orbi App Returns Unknown Error

Question

Have Orbi RBR750 system with one satellite both running v4.6.14.3 and the orbi app running on iOS v. 2.31.0.195. I am subscribed to Netgear Armor running on the router.

When selecting the "A" Security tab within the App, a new screen opens which says "Verifying Account information..." but then a pop-up window appears that states "Error" "Unknown Error" with the only option being "Ok", which returns me to the main screen of the App.

This behavior has persisted for several months and I would like to be able to access the security alerts feed, which I believe this link should lead me to. Anyone have any insights on what is going on here? I have tried uninstalling and reinstalling the app, as well as logging out of the app entirely and then back in.

CrimpOn · Answer

If you have subscribed to Armor, perhaps use a link on this page to open a conversation with Netgear?
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service&nbsp;

FURRYe38 · Answer

Might check into updating FW as well:
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-7-2-6-21-Released/td-p/2333937/jump-to/first-unread-message
&nbsp;

Blanca_O · Answer

Hi NGUser9999
&nbsp;
Did you happen to transfer this router's registration to separate email?&nbsp;Please make sure the SSO email used in the Orbi App is the same as the SSO email where the router is registered. &nbsp;
&nbsp;
Regards,BlancaCommunity Team

NGUser9999 · Answer

I think this is it as the router was changed to a different account with netgear at some point in its life.

FURRYe38 · Answer

Be sure all user accounts and the router is registered to your account information.&nbsp;
NGUser9999&nbsp;wrote:I think this is it as the router was changed to a different account with netgear at some point in its life.
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RBR 750 Security Armor in Orbi App Returns Unknown Error

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