RBR20 can’t renew Armor

[thesamrohdeshow]

Hi all

Seen a few similar threads but no solution. My initial Armor trial expired and now I’m trying to renew subscription but when following the steps says Plan is not available.

Any help with this would be ideal. Trying to pay for it, but it’s painfully hard to do this and it shouldn’t be.

Thanks
Sam

[plemans · Accepted solution]

You should still be able to open a case for armor as its a paid subscription service. 

https://www.netgear.com/support/product/netgear-armor.aspx

[plemans]

Are you trying to do it through the app? 

through a browser? 

Did you try contacting customer service about it? 

Or try a simple factory reset/reinstall?

[thesamrohdeshow]

Hi,

Tried via app and via website. Neither works.
I’ve tried resetting Orbi, no luck there either.
I can’t contact support as that option has expired (I’ve had Orbi for a few years now).

[plemans · Accepted solution]

You should still be able to open a case for armor as its a paid subscription service. 

https://www.netgear.com/support/product/netgear-armor.aspx

[thesamrohdeshow]

*should*

I don’t have Armor currently. It lapsed. Everything points back to the community, hence here I am.

I’m trying support live chat. See how that goes. Thanks

[thesamrohdeshow]

Managed to get it sorted on the Armor.NETGEAR site direct.

Thanks

[plemans]

Glad you got it resolved. 

Sorry that the forum isn't much use on getting stuff activated but it has to go through customer service/support for those types of things. 

You can mark it solved so others aren't still trying to fix it 🙂 

[blue2002]

@thesamrohdeshow , how did you resolve this? I am presently struggling with the same.

[FURRYe38]

https://community.netgear.com/t5/NETGEAR-Armor/Armor-Help-and-Information/m-p/2211063#M6089