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Forum Discussion

St7399's avatar
St7399
Aspirant
Mar 08, 2023

RBR40 Orbi app does not reflect active armor subscription

My Orbi app shows that my Armor Security subscription has expired, but if I go into the Menu—> My Subscriptions —> Security, it shows that my Armor Security 1 year subscription renews on April 6th. Why does it show a difference?

Steve

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Is it still working? 

    If it renews on the 6th and todays the 8ths, it might just be the program saying its not scheduled for any more service as the last billable would have been 3/6. 

    did you contact support? 

    • St7399's avatar
      St7399
      Aspirant
      Today’s March 8th. It renews on April 6th, a month from now. It shouldn’t show as expired.
      • plemans's avatar
        plemans
        Guru - Experienced User

        did you contact support? 
        Is it still working?