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RBR50 Refurb + Armor Issue

Snacker89
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RBR50 Refurb + Armor Issue

I own a refurbished RBR50 modem and satellite pair and thru the netgear app I’m not able to set up Netgear Armor. I keep getting errors. (Activation Failed) - error failed to subscribe. Netgear level 2 support thinks the router is damaged but there’s nothing wrong with it - works. Do I really need to get a new one or is there a work around to get armor to work on a refurbished model.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Christian_R
NETGEAR Employee Retired

Re: RBR50 Refurb + Armor Issue

Hi Snacker89,

 

May you send me a private message with your email address and serial number for us to check further. 

 

Thanks,

Christian 

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