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RBR750 activate bitdefender armor subscription on the orbi app

Shian
Aspirant

RBR750 activate bitdefender armor subscription on the orbi app

hi, i bought a bitdefender armor subscription, but i can't see it from the orbi app, and if i select the security item, it sends me back to the bitdefender store.
How do I link my subscription to the app??

Many thanks
Message 1 of 11

Accepted Solutions
Shian
Aspirant

Re: RBR750 activate bitdefender armor subscription on the orbi app

Hi,

i solved i found the code of subscription.

Many thanks.

View solution in original post

Message 11 of 11

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FURRYe38
Guru

Re: RBR750 activate bitdefender armor subscription on the orbi app

Message 2 of 11
Shian
Aspirant

Re: RBR750 activate bitdefender armor subscription on the orbi app

Hi,

Thank for the reply!

I followed the guide, but when I open the Orbi app, after connecting it to the router I see what's in the attached image.

if I tap on Armor, a browser window opens and takes me to the bitdefender store page.

I don't see any "Activate" button

where can I find it?

Message 3 of 11
FURRYe38
Guru

Re: RBR750 activate bitdefender armor subscription on the orbi app

What you select the 3 horizontal lines at the top left corner of the app and open a menu. Do you see My Subscriptions listed here? 

What region are you located?

 

Message 4 of 11
Shian
Aspirant

Re: RBR750 activate bitdefender armor subscription on the orbi app

Hi,

I am in Italy.

if I tap on the top left I see what's in the attached photo.

I don't see any netgear subscriptions.
Message 5 of 11
FURRYe38
Guru

Re: RBR750 activate bitdefender armor subscription on the orbi app

What FW version is loaded on the Orbi system? 

 

Message 6 of 11
Shian
Aspirant

Re: RBR750 activate bitdefender armor subscription on the orbi app

Hi,

Firmware version n. 4.6.14.3

App. V. 2.26.0.2884

Message 7 of 11
FURRYe38
Guru

Re: RBR750 activate bitdefender armor subscription on the orbi app

Message 8 of 11
Shian
Aspirant

Re: RBR750 activate bitdefender armor subscription on the orbi app

Yes, report the app bug.
I no longer have the support contract for netgear, so I believe they don't give me support for this issue.

Many thanks
Message 9 of 11
Blanca_O
NETGEAR Moderator

Re: RBR750 activate bitdefender armor subscription on the orbi app

Hi Shian,

 

System shows that your NETGEAR Armor subscription expired January 2023. Can you please confirm when did you subscribe NETGEAR Armor?

 

Regards,
Blanca
Community Team

Message 10 of 11
Shian
Aspirant

Re: RBR750 activate bitdefender armor subscription on the orbi app

Hi,

i solved i found the code of subscription.

Many thanks.
Message 11 of 11
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