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RBR850 Armor “updating” for 2 days when reactivating

tesfalemgebre
Aspirant

RBR850 Armor “updating” for 2 days when reactivating

RBK852 but not are showing up as an option.

Resubscribed to Armor and it’s been 2 days and still in “updating” mode. Already rebooted the routers and no difference.
Model: RBK53|Orbi AC3000 Tri-band WiFi System
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Christian_R
NETGEAR Employee Retired

Re: RBR850 Armor “updating” for 2 days when reactivating

Hello,

 

Welcome to the community! Can you reinstall the Orbi app and let me know if your issue persists.

 

Thanks,

Christian 

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tesfalemgebre
Aspirant

Re: RBR850 Armor “updating” for 2 days when reactivating

I opened a case with Netgear to troubleshoot. Couldn't get it to work after a couple of hours of troubleshooting, so I opted for a refund of Armor. Waited a week, and activated Armor again, but this time there wasn't an "Updating" message, at least this time it did show up as an active subscription in the armor.netgear.com page. Waited a couple of days and activated the trial and that worked.

 

From what I can tell, it seems to be an issue between the Orbi routers and Armor subscription database. Orders process just fine, but seem to be out of sync when activating. 

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