NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BRC-va's avatar
BRC-va
Initiate
Oct 22, 2019

REMOVING Bitdefender

I recently made the mistake of downloading and installing Bitdefender Total Security.  Since then I hacve been unable to open several "not secure" websites including my own company's that I need to updata and secure, but now can't because I can't access it.  How, then, do I fix this?  I have tried the prescribed "exclusions" method only to find that I must upgrade my subscription.  Ain't happening, so how do I get Bitdefender deleted from my router without resetting my router to factory settings?

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 23, 2019

    Please post about this in the Armor app forum:
    https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor

    BRC-va wrote:

    I recently made the mistake of downloading and installing Bitdefender Total Security.  Since then I hacve been unable to open several "not secure" websites including my own company's that I need to updata and secure, but now can't because I can't access it.  How, then, do I fix this?  I have tried the prescribed "exclusions" method only to find that I must upgrade my subscription.  Ain't happening, so how do I get Bitdefender deleted from my router without resetting my router to factory settings?

     

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 24, 2019
    BRC-va wrote:

     

    Ain't happening, so how do I get Bitdefender deleted from my router without resetting my router to factory settings?

    Don't waste your time and other people's efforts by posting somewhere else that isn't appropriate.

     

    Ask Bitfdefender. It produced the software that you installed.

     

     

    • BRC-va's avatar
      BRC-va
      Initiate
      Oct 24, 2019

      Dexter, thank you.  I was/am quite upset with what occurred after the last firmware update was installed.  I presumed that it was a Netgear issue because it resulted from the firmware update.  I did contact both Netgear and Bitdefender.  It turns out that I did resort to resetting the ORBI router and the problem ws solved - for now.  I have begun a dialogue with Bitdefender.  Sorry to have raised the angst of anyone in the community.