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REMOVING Bitdefender

BRC-va
Initiate

REMOVING Bitdefender

I recently made the mistake of downloading and installing Bitdefender Total Security.  Since then I hacve been unable to open several "not secure" websites including my own company's that I need to updata and secure, but now can't because I can't access it.  How, then, do I fix this?  I have tried the prescribed "exclusions" method only to find that I must upgrade my subscription.  Ain't happening, so how do I get Bitdefender deleted from my router without resetting my router to factory settings?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 5
FURRYe38
Guru

Re: REMOVING Bitdefender

Please post about this in the Armor app forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor


@BRC-va wrote:

I recently made the mistake of downloading and installing Bitdefender Total Security.  Since then I hacve been unable to open several "not secure" websites including my own company's that I need to updata and secure, but now can't because I can't access it.  How, then, do I fix this?  I have tried the prescribed "exclusions" method only to find that I must upgrade my subscription.  Ain't happening, so how do I get Bitdefender deleted from my router without resetting my router to factory settings?


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 5

Re: REMOVING Bitdefender


@BRC-va wrote:

 

Ain't happening, so how do I get Bitdefender deleted from my router without resetting my router to factory settings?

Don't waste your time and other people's efforts by posting somewhere else that isn't appropriate.

 

Ask Bitfdefender. It produced the software that you installed.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 5
DexterJB
NETGEAR Moderator

Re: REMOVING Bitdefender

Hi @BRC-va, it is best to reach out to the Bitdefender support team via the link below.

 

https://www.bitdefender.com/consumer/support/

 

Dexter

Message 4 of 5
BRC-va
Initiate

Re: REMOVING Bitdefender

Dexter, thank you.  I was/am quite upset with what occurred after the last firmware update was installed.  I presumed that it was a Netgear issue because it resulted from the firmware update.  I did contact both Netgear and Bitdefender.  It turns out that I did resort to resetting the ORBI router and the problem ws solved - for now.  I have begun a dialogue with Bitdefender.  Sorry to have raised the angst of anyone in the community.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 5
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