RN 104 Error: kmem_cache_alloc+5c
Hi! I am from Brazil, dealing with the english technical terms, please be patient!
I have a NETGEAR READYNAS 104 DISKLESS (RN10400) since 2014, and it works fine until now. I noticed that I couldn't find my NAS on my network and when I check the equipment, saw a message "kmem_cache_alloc+5c". I tried to reboot it, but the only way to do something is to disconnect the power cable from the device. After the boot, I got the same message, and I got desperate.
I saw some guy saying that could be a hardware problem, a memory ploblem. I suppose my disks are fine, I have 4 hds with 2TB each.
What should I do?
Re: RN 104 Error: kmem_cache_alloc+5c
Welcome to the Community!
You can do a memory test through the Boot menu to check. If it's a bad RAM since RN104's memory is soldered then it is considered as a Hardware problem. If your NAS is under 3 years then it would be best to contact Support to request for RMA.
You can connect your disks to your PC and use a apps like r-linux or ReCLAIMe. This way you may recover your data from the RAID.
Hope this helps!
NETGEAR Community Team
It's what you do that defines you
NETGEAR Community User Guidelines