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Re: Orbi router is blocking me from accessing my personal website only?
Same issue. I admin a website and was uploading FTP. After all done, I went back to look at the website and it showed me a blank page. (ERR_CONNECTION_TIMED_OUT). I thought I made a mistake somewher...
Thank you, I paid the $50
Netgear Support called me and they resolved it pretty quick. Spoofing the MAC address did the trick.
Router MAC Address > uncheck Use Default Address > Use This MAC Address (ethernet)
Thank you again for responding. I hope this trick will help other people.
Thank you for responding. Sorry I was unclear.
After the initial reset and a 30-30-30 reset, the Orbi app prompted to connect to ORBIXX, but was unable to connect to ORBIXX.
With the erase function in the WebGUI was able to finally connect to ORBIXX. Went through the ORBI setup, new SSID, and password. Added FTP and HTTPS to blocked services (never) everything else default.
The ORBI app prompts me to activate ARMOR and SMART PARENTAL CONTROLS which I ignore.
Everything seems to work fine, cameras connects, TVs connect, laptops, and phones connect. speed is good.
Open browser, open our website and ...
Little loading circle and then blank page with the error message. FTP not connecting.
Tested other sites and FTP seems to all work just fine.
Soulburnxl wrote:
The ORBI app prompts me to activate ARMOR and SMART PARENTAL CONTROLS which I ignore.
f Armor and SPC are not enabled, then they are not part of the problem. Yes, they are both paid services (after a "free trial" which is why I have never enabled either one.) Some customers appear to find either or both services worth the cost. People have paid for Windows anti-virus products for decades while Windows Defender is bundled with the system at no cost.
As a customer, I find two aspects of this situation very disappointing:
- The customer has an open case which has not been resolve when that "90 days" expires and Netgear's system claims, "time's up. Time to pay."
- As far as I can tell, Gear Head makes to promise to actually do anything. I rather imagine it would be worth $49.99 to get this crazy episode behind you. (I've spent more than $50 going out to dinner.) But... what happens when they charge your credit card and then ...... (problem not solved)????
Just as a crazy thought, what happens if you attempt to 'ping' the website URL?
(i.e. open a Command window, or run some application that can do ICMP requests [ping])
- Not sure where you saw $50 these are the options i see, lowest is $90 for six months.
https://www.netgear.com/home/services/gearhead/
I did not find a footnote on the page explaining what the "*" indicates.
Thank you, I paid the $50
Netgear Support called me and they resolved it pretty quick. Spoofing the MAC address did the trick.
Router MAC Address > uncheck Use Default Address > Use This MAC Address (ethernet)
Thank you again for responding. I hope this trick will help other people.
