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Forum Discussion
Soulburnxl
Feb 15, 2023Tutor
Re: Orbi router is blocking me from accessing my personal website only?
Same issue. I admin a website and was uploading FTP. After all done, I went back to look at the website and it showed me a blank page. (ERR_CONNECTION_TIMED_OUT). I thought I made a mistake somewher...
- Feb 17, 2023
Thank you, I paid the $50
Netgear Support called me and they resolved it pretty quick. Spoofing the MAC address did the trick.
Router MAC Address > uncheck Use Default Address > Use This MAC Address (ethernet)
Thank you again for responding. I hope this trick will help other people.
CrimpOn
Feb 16, 2023Guru - Experienced User
Soulburnxl wrote:
The ORBI app prompts me to activate ARMOR and SMART PARENTAL CONTROLS which I ignore.
f Armor and SPC are not enabled, then they are not part of the problem. Yes, they are both paid services (after a "free trial" which is why I have never enabled either one.) Some customers appear to find either or both services worth the cost. People have paid for Windows anti-virus products for decades while Windows Defender is bundled with the system at no cost.
As a customer, I find two aspects of this situation very disappointing:
- The customer has an open case which has not been resolve when that "90 days" expires and Netgear's system claims, "time's up. Time to pay."
- As far as I can tell, Gear Head makes to promise to actually do anything. I rather imagine it would be worth $49.99 to get this crazy episode behind you. (I've spent more than $50 going out to dinner.) But... what happens when they charge your credit card and then ...... (problem not solved)????
Soulburnxl
Feb 17, 2023Tutor