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Re: Remove associated email address

gdgb111
Aspirant

Remove associated email address

Hi,

I am having real trouble associating my orbi router with Netgear Armor. I originally set this up with my Virgin Media email address and have now moved house, Virgin Media do not cover my new area so have had to go to a new ISP. The problem is that VM want to charge me per month to carry on using my VM email account which I do not want to do. Bitdefender have removed my VM account from their system and I have set up a gmail account on Armor and on Netgear and have been in email conversation with Bitdefender who state that Netgear need to remove all traces of my VM account in order for me to get Armor associated with the gmail account I log into the ORBI app with, however I do not wish to pay for a service contract for this "one off" situation" so this forum is my only recourse. Armor now not working since begining of June. When I try to activate I just get the message "Failed to Subscribe". Any help or advice will be much appreciated.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6

Accepted Solutions
gdgb111
Aspirant

Re: Remove associated email address

Rather than waste mine and other peoples time anymore as I have been on this now for 10 weeks and just getting further into a tangled mess I am giving up and will cancel my Armor subscription.

View solution in original post

Message 4 of 6

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Mstrbig
Master

Re: Remove associated email address

Did yuou go online to your account and change your email address?

Also try here:

https://armor.netgear.com/supportform

 

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 2 of 6
gdgb111
Aspirant

Re: Remove associated email address

I cannot do that now as have already set up a seperate gmail account as per Bitdefender and now it says email already exists.

Message 3 of 6
gdgb111
Aspirant

Re: Remove associated email address

Rather than waste mine and other peoples time anymore as I have been on this now for 10 weeks and just getting further into a tangled mess I am giving up and will cancel my Armor subscription.

Message 4 of 6
FURRYe38
Guru

Re: Remove associated email address

For any future Armor questions or information please post in the Armor forum:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Good Luck.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 5 of 6
Christian_R
NETGEAR Employee Retired

Re: Remove associated email address

Hello gdb111,

 

May you send me a private message with your old and new email address along with your serial number. 

 

Thanks,

Christian 

Message 6 of 6
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