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Re: Router registered to wrong email
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Router registered to wrong email
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Re: Router registered to wrong email
Hi @Mvannini . I am not sure I understand what happened there. If you set up an Orbi router for a family member, that (to me) means the setting up a of different network and router for a familty member living in a different house. If my understanding is correct, please help me understand how this Orbi setup can possibly conflict with your Orbi/Network setup. I don't understand how your Orbi router can be registered to somebody else's email address (family member or else for that matter.)
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Re: Router registered to wrong email
Here's what (I believe) happened.
I purchased another Orbi package for my in-laws. I set it up (Using my phone) Yes, go ahead and roll your eyes. :). Note that this was the 3rd time I had done this. (I also did the same thing at an office location with no issues.
somehow - (I'm sure user error): it registered my router (which was already existing) to my father in laws email. I didn't know this until I selected Armor from the dashboard and received the following message:
Your router is registered to (father in laws email). Log in using this account to manage NETGEAR Armor.
We should note that i use my email and my password on the Orbi App to access my home confirguration.
Make sense? Thanks for the time and assistance.
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Re: Router registered to wrong email
Hi again @Mvannini . I would wait for others to chime in and see what they say. But I think that a factory reset on your router, and re-registering it under your name and email address, should do the trick.
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Re: Router registered to wrong email
Hi @Mvannini, welcome to the community!
Please try logging out of the Orbi app then log back in while connected to the Orbi router locally using the admin username and password to access the web UI. Then try activating Armor again. Let me know how that goes.
Dexter
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Re: Router registered to wrong email
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Re: Router registered to wrong email
Thanks so much for checking it out.
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Re: Router registered to wrong email
I'm having very similar problem. I had an IT tech set up my Orbi and it works great. However, I realised a few days later that the Netgear Armour on iOS app says my router is registered to ta**********@me.com address which I have never used so I'm at a complete loss. The armor trial activated this morning without my asking it to as well. I've been trying all morning to get into the Orbi app Security Armour tab to no avial. I can access my Netgear Armour information on my PC by logging in with my Netgear account. No problem. It just will not work on my iOS. It keeps saying "validating my account" then tells me that my router is registered to the @Me.com account and to use that to login. arrrrrrrgggghhhhhh
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Re: Router registered to wrong email
I, too, accidentally typed in the wrong email address when setting up the router for my inlaws. But, it is not my email address at all, and I could not confirm, so I have no admin control of the router.
So far (3days) Netgear has not come back on my request to change to my correct email address. As i am leaving for home in another city, I need to complete the setup.
My thought was to do a hard reset of both units, but I fear the Serial Number will continue to be linked to the wrong email address and I will have a brick. Can you confirm that, after a hard reset, you can configure the unit, as new, and associate a new email address to a Serial Number that is already in the system?
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Re: Router registered to wrong email
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Re: Router registered to wrong email
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Re: Router registered to wrong email
Odinwins
It took a few days but they did fix the email address problem
@Odinwins wrote:
Has a resolution been found for the router being registered to incorrect email address? I am currently in this predicament and have contacted Netgear resulting in no change.
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Re: Router registered to wrong email
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Re: Router registered to wrong email
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Re: Router registered to wrong email
I changed my email address on the Netgear site and now it says that my product is not registered under that email address. My old address which is the one that it says it is still registered under. Please help.
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Re: Router registered to wrong email
Hello Volslover,
For product registration inquiries please contact our Customer Care at customer.service@netgear.com and provide them with the email address and serial number.
Regards,
Christian
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Re: Router registered to wrong email
When I run across this problem, I have to go back to the previous owner of the Orbi product and have them release the product. I assume Netgear can do this for you, but it would probably require some sort of proof you are the new owner.
With that said, anyone buying used Netgear device, make sure the previous owner unregistered them from their account. It saves a lot of hassle.
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Re: Router registered to wrong email
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