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Forum Discussion
Unable to activate Armor on my Orbi RBK50
I bought a second hand Orbi, and after some help from Netgear Support I was able to register the unit in my name on my.netgear.com.
When I try to activate Armor on my android phone,I am unable to register in my name. When I log into my account on armor.netgear.com, I am told that there is no router associated to that account.
When I log in to the previous owners account, the Orbi and all my devises are present.
What can I do to be able to use my own Armor account with my Orbi?
When I try to activate Armor on my android phone,I am unable to register in my name. When I log into my account on armor.netgear.com, I am told that there is no router associated to that account.
When I log in to the previous owners account, the Orbi and all my devises are present.
What can I do to be able to use my own Armor account with my Orbi?
2 Replies
Hi mobjo, welcome to the community! It is best to contact Bitdefender support for them to transfer the subscription to your account. The link to their support channel can be found below.
https://www.bitdefender.com/consumer/support/
Dexter
- Thank You!
I will try Bitdefender Support for help.
