Orbi WiFi 7 RBE973
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Unable to activate Armor on my Orbi RBK50

mobjo
Tutor

Unable to activate Armor on my Orbi RBK50

I bought a second hand Orbi, and after some help from Netgear Support I was able to register the unit in my name on my.netgear.com.
When I try to activate Armor on my android phone,I am unable to register in my name. When I log into my account on armor.netgear.com, I am told that there is no router associated to that account.
When I log in to the previous owners account, the Orbi and all my devises are present.
What can I do to be able to use my own Armor account with my Orbi?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
DexterJB
NETGEAR Moderator

Re: Unable to activate Armor on my Orbi RBK50

Hi @mobjo, welcome to the community! It is best to contact Bitdefender support for them to transfer the subscription to your account. The link to their support channel can be found below.

 

https://www.bitdefender.com/consumer/support/

 

Dexter

Message 2 of 3
mobjo
Tutor

Re: Unable to activate Armor on my Orbi RBK50

Thank You!
I will try Bitdefender Support for help.

Message 3 of 3
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