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Unable to renew Armor Subscription

mgiaccio
Aspirant

Unable to renew Armor Subscription

I am trying to renew the armor subscription and it does not allow me to do so. Error message “This plan is not available”. I saw other threads on similar errors and please know that I already tried deleting and reinstalling the app, rebooting the modem/router and also tried installing the app on a different device. Nothing helped. The model of the router is Nighthawk AX2700 (which for some reason does not even show up in the list of models when I was posting this message lol)

Does anyone know what I should do?
Message 1 of 4
plemans
Guru

Re: Unable to renew Armor Subscription

Sadly, you do need to talk to support with it. 

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

Message 2 of 4
mgiaccio
Aspirant

Re: Unable to renew Armor Subscription

Thank you for your reply. I just tried that and it won’t even let me go through the support because it says that I need to buy a support contract. It’s not even my fault that does not allow me to renew. So disappointing with Netgear customer service….
Message 3 of 4
nielsvds
Luminary

Re: Unable to renew Armor Subscription

Did you already tried to login to your armor account by using the website, my subscriptions? https://armor.netgear.com/
I couldn't find your router on the supported list. https://www.netgear.com/home/services/armor/resources/#armor-capable-products

Message 4 of 4
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