Orbi WiFi 7 RBE973
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Re: Unable to start trial for Netgear Armor

JYRover2369
Follower

Unable to start trial for Netgear Armor

I am trying to activate the trial to the Netgear Armor on my RBR20, however, I receive a Failed to Subscribe message along with a message to try again. I have attempted several times but no luck. I have also tried to enable/disable remote access but that didnt solve the problem. Any thoughts?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 10
FURRYe38
Guru

Re: Unable to start trial for Netgear Armor

Message 2 of 10
Blanca_O
NETGEAR Moderator

Re: Unable to start trial for Netgear Armor

Hi @JYRover2369

 

Welcome to NETGEAR Community!

 

Our support team is looking into this issue and would like to work with you. I will PM you requesting for more information.

 

Regards,
Blanca
Community Team

 

Message 3 of 10
darkol1
Aspirant

Re: Unable to start trial for Netgear Armor

Trying to activate and pay for Netgear Armour and keep getting "Activation Failed" - Error Failed to Subscribe. Latest firmware has been applied. 

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 4 of 10
Blanca_O
NETGEAR Moderator

Re: Unable to start trial for Netgear Armor

Hi @darkol1

 

Kindly try enabling/disabling remote management using the Orbi App. 

 

Did you purchase Armor using the Orbi app or a website? 

 

Regards,
Blanca
Community Team

Message 5 of 10
darkol1
Aspirant

Re: Unable to start trial for Netgear Armor


Ok I tried to enable and disable "Remote Management" several times.
No change to activating ORBI Security for NetGear Armor Trial.
If that cannot be done then I am at a loss for how to BUY Armor using Orbi app on my iPhone?
Any thoughts?
Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 6 of 10
Blanca_O
NETGEAR Moderator

Re: Unable to start trial for Netgear Armor

Hi @darkol1

 

I have sent you a message. Please check your inbox.
 

Regards,
Blanca
Community Team

 

Message 7 of 10
Pweissma
Guide

Re: Unable to start trial for Netgear Armor

I'm also not able to start the free trial. After I hit activate it comes back with "Error -- Failed to subscribe". It's been like this for a long time and I would like to be using the security. Can someone from NG please contact me on this? I looked but can't find a solution.

Message 8 of 10
Christian_R
NETGEAR Employee Retired

Re: Unable to start trial for Netgear Armor

Hello Pweissma,

 

May you send me a private message and provide the following info:

 

Email:

Router Model:

Router Firmware Version:

Orbi/Nighthawk App Version:


Thanks,

Christian 

Message 9 of 10
ianmclein
Aspirant

Re: Unable to start trial for Netgear Armor

 Similar to others here, I am unable to start the Armor trial on my Orbi 750.  I have already tried enabling and disabling remote management.  I get a "failed to subscribe" error.

Message 10 of 10
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