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I bought an Orbi RBR50 a year ago and it came with a year of Netgear Armor. Last month I got notifications that the Netgear Armor was going to expire, so I bought a year subscription through the link that was provided. I got an email confirmation of the purchase, but no code. I finally found the registration code, but meanwhile, I keep getting notifications that my Netgear Armor has expired. How do I enter the code to cover my Orbi with the Netgear Armor I just purchased? I tried calling Netgear support, but they claim that I don't have phone support because they don't have any record of me purchasing Armor.
While on the security page in the app, do you see 3 vertical dots at the top right hand corner. If so, that should be the menu icon where you can select your subscriptions and enter an activation code. You may also try visiting armor.netgear.com through a web browser and entering your activation code there.
Welcome to the community! In the confirmation email, there should be steps included to activate your subscription using the activation code. If not, no need to worry! Here's an article on how to activate Armor using the code you received.
Thank you for sending me the link on how to activate. (I bought the year subscription through the link that was provided (turns out it is a third party vendor, 2CO) but they didn't send me the confirmation code or the instructions. I managed to find the code, but not the link.) But I am having problems following the instructions. When I open the Orbi app (on my android phone), the security tile says that Armor is expired. When I tap on the tile, it sends me to the Bitdefender website to buy a subscription. After pressing several other buttons (back button, etc), I managed to get to the security page in the app, but I don't see an Armor page or a menu option. I have a screenshot of the app on my phone. Where do I go from here?
While on the security page in the app, do you see 3 vertical dots at the top right hand corner. If so, that should be the menu icon where you can select your subscriptions and enter an activation code. You may also try visiting armor.netgear.com through a web browser and entering your activation code there.
I was able to log in on the webpage and enter my activation code. Then I went back to the Orbi app on my phone. The security tile now says 'activated', but there still is no menu option or three dots in the corner. I found this entire process very confusing and frustrating. And I still don't know how Netgear, Orbi, and Armor are related. It seems like I have signed into multiple websites, all with different passwords.
I'm having a similar problem with my Orbi. I just renewed my Armor subscription and entered the provided activation code. Now the subscription shows *active* (359 days remaining) on armor.netgear.com but under router security it shows '0 devices'. The iPhone Orbi app shows Armor as expired. I had trouble when I signed up last year so renewal is quite frustrating. Can anyone assist or point me to someone who can help? TIA.
I will try that but as I'm working from home that must be done after business hours. I had this exact same problem 1 year ago when I purchased a subscription after the 2 week trail period elapsed. Same symptoms... in the Amor subscription details, 'router security' showed 'devices: 0' and the app showed expired. Same as now. I posted that issue on this board and someone corrected it (been looking frantically for who that was). No reboot required. I'm feel like the same situation exists now. If I recall correctly there was a sync problem between Netgear and Bitdefender but without finding the reply, I cannot confirm. I will try the router restart tonight.
Bitdefender support resolved the issue. I did not have a chance to reboot last night. I noticed this morning my Armor subscription showed Active. Appreciate you responding to my post.
