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"Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2

JeisonT
Aspirant

"Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2

Hello everyone, good afternoon.

 

The "Security" Option not available in Nighthawk App I acctualy have a Router NETGEAR R6400v2 .

 

I already check and my Router R6400v2 is supported for using the a NETGEAR Armor (see link below):

https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor?article=000061281

 

Another thinhg wich I would like to point, I already install the last firmware avaible for this model.

 

So if anyone knows some solutions to this problem, please let me know.

 

Thanks

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 6
plemans
Guru

Re: "Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2

what firmware version are you on? (not the latest, an actual number)

What version of the app is installed (version number)

Message 2 of 6
JeisonT
Aspirant

Re: "Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2

The acctual firmware installed in the router is "Firmware version V1.0.4.126_10.0.102"

 

The acctual firmware installed im the  "Firmware version V1.0.4.126"               (without 10.0.102)

Message 3 of 6
plemans
Guru

Re: "Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2

the app version is what I'm asking about for the 2nd question. 

Message 4 of 6
JeisonT
Aspirant

Re: "Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2


Sorry about that,
Is the last app available for download in the play store number: 2.15.1.2104
Message 5 of 6
JeisonT
Aspirant

Re: "Security" Option Not available in Nighthawk App - Router NETGEAR R6400v2

Yesterday I try make a firmware downgrade to version R6400v2-V1.0.4.118_10.0.90, after reboot the router, they ask for upgrade a new firmware, and they automatically install the Firmware version v1.0.4.120.

 

And in the site of Netgear they have available for download v1.0.4.126.

 

Horever any of these tree firmwares works to show the Security opition in the Nighthawk app.

 

I really should give up with my NETGEAR router and I will buy one router with VPN, I think is the best opition to solve this problem.

Message 6 of 6
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