Insight, unable to sign in.

[jolag]

Can't login to Insight, get the following message: Unexpected Error 'ascii' codec can't encode characters in position 149-150: ordinal not in range (128).

Get the same for both my accounts, any ideas?

[DerrickL · Accepted solution]

jolag,

My mistake, the fix will actually be in the next maintenance release due later this month.  Please give it a try and let me know if there are any further issues.

[DerrickL]

Hi jolag,

Please message me your login(s) and I'll see if there is an issue with the accepted character set.

[DerrickL]

Hi jolag,

Thanks for sending me your login name.

* Does your login or anything associated with it (provided real name, etc.) include characters with accents, umlauts, etc.?

* How was your account originally created?

* What are the language and region settings on your phone?

[jolag]

Both accounts was created beginning of 2017 when I registered my newly bought access points. Apart from my email I registered 

my name as Jonas Lagerlöf. Language on all my iOS devices is English, with regional 

setting/location set to Sweden. Always use the latest iOS version available.

Thanks 

Jonas

[DerrickL]

jolang,

It looks like the current version of the Insight app does not allow the use of umlauts in names when creating a new account, so there may be some incompatibility with accounts already containing these characters.  I'll file a bug with engineering and see if they can reproduce this.

[DerrickL]

Hi jolag,

The issue should now be resolved.  Please try logging in again with the same app and let me know if there is still an issue.

[DerrickL · Accepted solution]

jolag,

My mistake, the fix will actually be in the next maintenance release due later this month.  Please give it a try and let me know if there are any further issues.

[jolag]

Works fine now, thanks 🙂