Orbi WiFi 7 RBE973
Reply

Cannot connect to wireless access point

Laura0000
Follower

Cannot connect to wireless access point

Hello!

I got this WAP 6 months ago. It’s been giving me trouble for a couple of weeks now.
WAC505 is connected and happy in the insight app, but when I try to connect with any device to the wifi: “Cannot Connect to The Network” :(. I’ve power cycled everything, I’ve removed and re added the WAP, I’ve reset the WAP, reset my devices network settings, all of it. Nothing changes anything.

The app says I have the hardware under warranty, but I can’t raise any cases online. I’ve seen ppl say this is just what happens when they start to break. So I’m prepared to replace it:(.

Any tips? Any advice? Success stories?? Should I just go ahead and replace the WAP with something provided outside of net gear?

¯\_(ツ)_/¯ lemme know
Xx
Model: WAC505 Insight Managed Access Point
Message 1 of 2
RaghuHR
NETGEAR Expert

Re: Cannot connect to wireless access point

Hi @Laura0000 

 

Could you please send us the diagnostic logs from Insight?

 

Thanks,

Raghu

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 965 views
  • 0 kudos
  • 2 in conversation
Announcements