Orbi WiFi 7 RBE973

GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud service"

WFransL
Tutor

GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud service"

Just informing and hoping that you can solve the issue

 

My GS108Tv3 switches continue to report "device(s) lost communication with the NETGEAR Insight cloud service" although 'Netgear' reported that the problem 'is solved'.

The firmware is 7.0.8.4

Rebooting connects again (for a week?)

Model: GS108T|ProSafe 8 ports gigabit smart switch
Message 1 of 5

Accepted Solutions
WFransL
Tutor

Re: GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud s

No disconnects over 28 days since I installed FW 7.0.9.5 !!!

View solution in original post

Model: GS108T|ProSafe 8 ports gigabit smart switch
Message 5 of 5

All Replies
DaneA
NETGEAR Employee Retired

Re: GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud ser...

@WFransL,

 

Welcome to the community! 🙂 

 

What Insight subscription do you have? 

Was everything working fine before? 

Are there any changes in the settings that might have triggered the problem? 

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 2 of 5
WFransL
Tutor

Re: GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud s

What Insight subscription do you have? 

Insight Premium Subscription

 

Was everything working fine before? 

Earlier FW never gave a problem

 

Are there any changes in the settings that might have triggered the problem? 

Settings have not changed

Message 3 of 5
DaneA
NETGEAR Employee Retired

Re: GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud s

@WFransL,

 

Thank you for your response. 

 

I checked the status of NETGEAR Insight here and everything seems fine.  It is possible that your concern is an isolated issue.  I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation. 

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 4 of 5
WFransL
Tutor

Re: GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud s

No disconnects over 28 days since I installed FW 7.0.9.5 !!!

Model: GS108T|ProSafe 8 ports gigabit smart switch
Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 2318 views
  • 2 kudos
  • 2 in conversation
Announcements