International subscription not accepted

[Odex]

Trying to renew Pro subscription but the system rejects my credit card?

[schumaku]

Region or country is ... ?

[Odex]

South Africa

[schumaku]

Strange, ZA shoud be covered as per https://kb.netgear.com/000053255/What-countries-and-currencies-are-Insight-subscription-plans-availa... . Have already checked with the credit card issuer in case of anti-fraud protection?

[Odex]

Hi, I saw South Africa is on the list and it accepts everything I do untill I submit my credit card details - then it says invalid credit card detail. I'll check the fraud part though.....

[pinkprincess]

whas schmuku doing here. go back to where you belong schmuku. spew jibberjibberjibber on qnap forum. jibberjibber schmuku not here go back to qnap

[Odex]

My sincere aplogy but I think I may have given the wrong information. The subscription I'm trying to buy is "Insight Premium Subscription". Same error though....

[schumaku]

Nothing to worry @Odex - of course, the Pro keys are offered over the distribution/re-seller network, not online. This renewal issue here is something Netgear must look into - can't help as just yet another customer here. @YeZ 

@pinkprincess there was and is a lot of demand to re-join the QNAP community, Don't worry, I'm still reading there, because I still have a lot of QNAP customers in the field, and still operating a reasonable QTS and QTS Hero test environment 8-). 

[Odex]

Thanks. I tried logging a Netgear ticket but the system isn't working. I have to call an international number (which I can't do) within 24 hours and there is no other means whatsoever to contact them ...

[schumaku]

What is the problem? It isn't a costly call rate number, isn't it? Netgear does often offer these "on case" call-in numbers for qualified business service.

[Odex]

Call won't go through. I presume blocked by my service provider

[Odex]

I tried the sales guys as well but they ignored my mail completely

[schumaku]

Not sure, the dial-in numbers could vary, depending on the location. Last option, it could be a call routing issue by Netgear's service provider.

Country you are calling from?

International prefix correct for your phone provider and location?

This issue requires more detailed investigation - it's not the first similar report these days.

@JohnC_V for your reference

[Odex]

Prefix +27

Still no response from sales and I'm going in circles on support site 😞

[JohnC_V]

@Odex,

Please send us a private message with your contact information along with your case number so we can forward your concern to our support team for further review.

Case number:

Name:

Email Address:

Contact Number:

Model Number:

Timezone:

Preferred time of callback:

We look forward to receiving your private message.

Thanks @schumaku! I appreciate it.

Regards,

John

NETGEAR Community Team

[Odex]

Hi John

Thank you for responding.

Case number: 44552183

Name: Odex (Charles Stevens)

Email Address: odex@lantic.net

Contact Number: +27 813615036

Model Number: SRR60

Timezone: GMT+2

Preferred time of callback: 09:00 - 14:00

Kind regards

Charles