Missing invoice for Insight subscription

[develer]

I need the invoice for my Insight subscription but I'm not able to find it anywhere.

I have looked in the Insight portal, Account Management -> Purchase Order History, where nothing is shown, in "Subscriptions" and in many other places.

I never received any email with an invoice and cannot find any contact info for this type of problems.

I had the same problem last year and I have discovered now that it hasn't been fixed yet. Invoices are critical for us, if this problem is not solved we will be forced to cancel our Insight subscription.

Our account is: root@develer.com, last insight renewal was at Dec 11, 2021. Product: Insight Premium.

Stefano Fedrigo - aleph@develer.com

Develer srl - https://www.develer.com

[DaneA]

@develer,

Already sent a notification to the Customer Care Team to contact you about the invoice of your Insight Subscription. 

Regards,

DaneA

NETGEAR Community Team

[develer]

Hi, I haven't yet received any news from the Customer Care Team, could you please solicit them?

Regards,

Stefano Fedrigo - aleph@develer.com

[DaneA]

@develer,

Already sent a follow-up on them.  

Regards,

DaneA
NETGEAR Community Team

[develer]

Hi, I still haven't received any message from customer care about the issue. Could you please give me info on how to contact them?

 Thank you

[DaneA]

@develer,

I apologize for the inconvenience this has caused you. 😞  Please open a support ticket here with NETGEAR Support at anytime here regarding your concern. 

Regards,

DaneA
NETGEAR Community Team